How to dispute a tow in Uptown
Think a tow or boot in Uptown was wrong? Louisiana law gives you a real way to push back, even before you pay.
What Louisiana law says
Louisiana gives you a real way to push back on a tow or a boot, and you don't have to pay first to do it. Every towing invoice has to be itemized and has to list the Louisiana Public Service Commission's own complaint address, P.O. Box 91154, Baton Rouge, LA 70821, or lpsc.louisiana.gov. You're entitled to a copy of that invoice without paying, and you don't have to pay the bill first to have standing to file a complaint. Filing a written complaint with the LPSC, or with a district commissioner's office, stops storage fees from accruing as of the date you filed, if the charges are later found excessive. If it's a boot instead of a tow, La. R.S. 32:1741 gives you 10 days to request an administrative hearing contesting its validity or the fee, and the booting company can't charge a removal fee at all if its staff don't arrive within 90 minutes of your call. An operator that overcharges you can be made to pay back the excess fee plus your attorney's fees and court costs, and the Commission itself can order a refund of up to 200% of any overcharge. Repeated violations put a company's towing license at risk. Quick Tow New Orleans is a private tow company, not the Public Service Commission or the city. We can't resolve someone else's dispute or waive fees, but we can help with transport once it's sorted out.
How it works in Uptown
- 1 Decide if the tow or boot was actually wrong
Check whether the signage, the itemized invoice, and the fee match Louisiana's capped rate, or, for a boot, whether there's photographic proof of the violation.
- 2 Gather your evidence
Photos of signage, or its absence, your itemized invoice, and timing records all matter. Do this before the lot or signage changes.
- 3 File a written complaint with the LPSC
Reach them at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing stops storage fees from accruing as of that date if the charges are later found excessive.
- 4 Know you don't have to pay first
Louisiana law doesn't require you to pay the invoice before you have standing to complain, and you can get a copy of the invoice without paying.
- 5 For a boot specifically
You can request an administrative hearing within 10 days to contest its validity or the fee, and no removal fee applies at all if staff don't show up within 90 minutes of your call.
- 6 Follow up
The LPSC can order a refund of up to 200% of any overcharge, and an operator that breaks the rules risks losing its towing license.
What this looks like around Uptown
Disputed tows in {c} often trace back to French Quarter or CBD enforcement by the city's own Department of Public Works Parking Division. The LPSC complaint process and the 10-day boot-hearing window apply the same way regardless of which city office ordered it.
Uptown runs from the Mississippi River bend through the Garden District's 19th-century mansion blocks to Freret St and the edge of Central City, with St. Charles Ave as the spine. St. Charles is the core route for the Krewe of Rex and dozens of other Carnival parades, so the city posts hard tow-away zones for the length of the season, leave a car on the route during a parade and it's getting hauled to a city lot, no exceptions. Tulane and Loyola sit right off St. Charles too, and student lockouts, expired-tag tows, and campus-lot calls run steady all school year. The narrow, oak-canopied side streets off Magazine St trap double-parked delivery trucks daily, and the streetcar line running the length of St. Charles means clearance enforcement is a year-round concern, not just a Carnival one. Higher, natural-levee ground here fared better than most of the city during Katrina, so our flood calls in Uptown run lighter than in the Core's lower blocks, most jobs are routine breakdowns, lockouts, and parade-season tows. We reach Audubon Park, the Garden District, and the Tulane and Loyola campuses in about 20 to 30 minutes, running wheel-lift for routine calls and flatbed whenever a parade-route tow or a tight side street calls for it.
Common Uptown questions
Can I get my car back without paying if I think the tow was wrong in Uptown?
You don't have to pay the invoice first to have standing to file a complaint with the Louisiana Public Service Commission, and you can request a copy of the invoice without paying.
Who do I contact to dispute a tow in Uptown?
File a written complaint with the Louisiana Public Service Commission at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing also stops storage fees from accruing as of that date.
How do I dispute a boot instead of a tow in Uptown?
You can request an administrative hearing within 10 days to contest the boot, and no removal fee applies at all if boot-removal staff don't arrive within 90 minutes of your call.
Can Quick Tow New Orleans settle my tow dispute in Uptown?
No, we're a private tow company, not the Public Service Commission or the city. We can't resolve a dispute or waive fees, but we can help with transport once it's resolved.
Related help for Uptown
Disputing a tow in the rest of the Orleans Core area
Need your car towed once it's released in Uptown?
We can't waive the yard's fees. We can tow it home the moment it clears.