How to dispute a tow in New Orleans
Think a tow or boot in New Orleans was wrong? Louisiana law gives you a real way to push back, even before you pay.
What Louisiana law says
Louisiana gives you a real way to push back on a tow or a boot, and you don't have to pay first to do it. Every towing invoice has to be itemized and has to list the Louisiana Public Service Commission's own complaint address, P.O. Box 91154, Baton Rouge, LA 70821, or lpsc.louisiana.gov. You're entitled to a copy of that invoice without paying, and you don't have to pay the bill first to have standing to file a complaint. Filing a written complaint with the LPSC, or with a district commissioner's office, stops storage fees from accruing as of the date you filed, if the charges are later found excessive. If it's a boot instead of a tow, La. R.S. 32:1741 gives you 10 days to request an administrative hearing contesting its validity or the fee, and the booting company can't charge a removal fee at all if its staff don't arrive within 90 minutes of your call. An operator that overcharges you can be made to pay back the excess fee plus your attorney's fees and court costs, and the Commission itself can order a refund of up to 200% of any overcharge. Repeated violations put a company's towing license at risk. Quick Tow New Orleans is a private tow company, not the Public Service Commission or the city. We can't resolve someone else's dispute or waive fees, but we can help with transport once it's sorted out.
How it works in New Orleans
- 1 Decide if the tow or boot was actually wrong
Check whether the signage, the itemized invoice, and the fee match Louisiana's capped rate, or, for a boot, whether there's photographic proof of the violation.
- 2 Gather your evidence
Photos of signage, or its absence, your itemized invoice, and timing records all matter. Do this before the lot or signage changes.
- 3 File a written complaint with the LPSC
Reach them at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing stops storage fees from accruing as of that date if the charges are later found excessive.
- 4 Know you don't have to pay first
Louisiana law doesn't require you to pay the invoice before you have standing to complain, and you can get a copy of the invoice without paying.
- 5 For a boot specifically
You can request an administrative hearing within 10 days to contest its validity or the fee, and no removal fee applies at all if staff don't show up within 90 minutes of your call.
- 6 Follow up
The LPSC can order a refund of up to 200% of any overcharge, and an operator that breaks the rules risks losing its towing license.
What this looks like around New Orleans
Disputed tows in {c} often trace back to French Quarter or CBD enforcement by the city's own Department of Public Works Parking Division. The LPSC complaint process and the 10-day boot-hearing window apply the same way regardless of which city office ordered it.
New Orleans is our hub city and the busiest call area on the whole map, running from the French Quarter and the CBD out through Mid-City, Broadmoor, Carrollton, and Uptown to the Bywater and Marigny arts district along St. Claude Ave. Each of those neighborhoods carries its own dedicated page. Two call types define this market like nowhere else on the Gulf Coast: flood-stranded cars and Mardi Gras parade-route tows. Below-sea-level ground and an aging Sewerage and Water Board pump system mean a hard summer thunderstorm puts standing water in the street fast, at spots like the Carrollton Ave underpass and along Claiborne Ave, and that happens on an ordinary July afternoon, not just during a named storm. If your engine stalled in rising water, don't crank it again, a hydrolocked engine is a different job than a jump start, and our dispatcher asks the right questions before a truck rolls. Carnival season brings its own towing economy: parade routes post hard no-parking zones and the city moves cars fast, towed vehicles land at the retrieval lot on North Claiborne Ave, and we help drivers get there instead of guessing. Most calls reach downtown, the Superdome, City Park, and the French Quarter in about 20 to 35 minutes, and we run flatbed by default through the tight Quarter streets and for any car that's taken on water, with wheel-lift covering the ordinary breakdown everywhere else.
Common New Orleans questions
Can I get my car back without paying if I think the tow was wrong in New Orleans?
You don't have to pay the invoice first to have standing to file a complaint with the Louisiana Public Service Commission, and you can request a copy of the invoice without paying.
Who do I contact to dispute a tow in New Orleans?
File a written complaint with the Louisiana Public Service Commission at P.O. Box 91154, Baton Rouge, LA 70821, or through lpsc.louisiana.gov. Filing in writing also stops storage fees from accruing as of that date.
How do I dispute a boot instead of a tow in New Orleans?
You can request an administrative hearing within 10 days to contest the boot, and no removal fee applies at all if boot-removal staff don't arrive within 90 minutes of your call.
Can Quick Tow New Orleans settle my tow dispute in New Orleans?
No, we're a private tow company, not the Public Service Commission or the city. We can't resolve a dispute or waive fees, but we can help with transport once it's resolved.
Related help for New Orleans
Disputing a tow in the rest of the Orleans Core area
Need your car towed once it's released in New Orleans?
We can't waive the yard's fees. We can tow it home the moment it clears.